British Columbia’s maximum residential rental rate increase will jump to 3.7% next year, a 28% surge over 2016’s 2.9% limit. The rate is set each fall by the province and is tied to the Consumer Price Index plus a 2% base allotment. Between 2014 and 2016 increases were capped below 3% while 2004, 2006, 2007 and 2012 saw rates at or above 4%.
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Late last month, the Times Colonist reported that there’s “little relief in sight for renters” in Victoria. Vacancy rates in Victoria for renters have been very low, sitting at just 0.6% according to the Canadian Mortgage and Housing Corporation (CMHC). Our internal statistics at Duttons confirm these statistics. We manage more than 550 condos, houses, townhomes and our internal vacancy rate has been near 0% the last 12 months.
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It’s no secret that Victoria’s rental vacancy rate is low. In fact, last month, the Times Colonist reported that Greater Victoria’s vacancy rate has dropped to its lowest level since 2009.
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Renting is a growing trend in North America, and as this trend shifts the status quo away from home owner status, so has it shifted the wish lists of renters. Today’s savvy renter knows what they want, and lifestyle is at the core. So what are the top wish list features for today’s modern renters?
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As the number one property management firm in Victoria, we at Duttons have many properties to oversee. Managing properties is assuming the responsibility of a landlord: ensuring everything is in good working order for the tenants, including dealing with scenarios that affect the property beyond the suites themselves. Here we share such a story, its
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The short answer to this question is an emphatic ‘yes’. Drivers and homeowners wouldn’t consider going without car and home insurance yet tenants often overlook the importance of insurance against loss and accidental damage. Tenant insurance is overlooked by half of all renters and many have learned through misfortune that this can be a costly
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Traditionally Victoria has enjoyed one of Canada’s lowest rental vacancy rates. A variety of factors contribute to these low rates – including natural beauty, mild climate and the overall amenities and quality of life the city and has to offer. 2013 has presented an anomaly to Victoria’s occupancy rates. This year has been marked by
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Co-Owner | Managing Broker
As Managing Broker, David Logan is a licensed Property Manager, REALTOR® and co-owner of Duttons. David grew up in Vancouver where he was a businessman/entrepreneur, developing and operating three successful companies. Prior to his role at Duttons, David also worked in Shanghai, China where he turned his attention to real estate through luxury property leasing. He has more than 20 years experience managing companies and has utilized his business skills to develop an atmosphere of collaboration, speed of response and a level of attention-to-detail that is unsurpassed in the industry.
David oversees the licensed activity of the property managers and handles the daily management of the brokerage, with an active portfolio of more than 525 properties. He works closely and tirelessly with the property management team to enhance and protect our clients’ assets.
David is a member of the Real Estate Board of Victoria and holds licenses in Property Management, Strata Management and Sales. David’s overall business acumen and leadership equates to superior client service through the combination of developing an exceptional team and harnessing the power of modern software and technology.
In his down time, David enjoys riding motorbikes, becoming a better bebop jazz guitarist and cycling through the neighbourhood. He’s even happy to view properties and go to meetings on his bike!
Co-Owner | Managing Broker
With over a decade of real estate experience, Ole has earned a reputation as a local award-winning real estate expert and business leader. Ole is co-owner of Duttons, and holds licenses in Sales and Rental Property Management, as well as his Broker’s license. With a keen understanding of the real estate market and acumen for sales and negotiation, Ole leads our successful boutique Sales Division. His exceptional marketing skills and forward-thinking business strategies are invaluable when working with David Logan on the strategic planning of the Property Management Division, which has an active portfolio of over 500 properties.
Ole’s patient, detail-oriented and knowledgeable approach to real estate, makes him endearing to both clients and fellow real estate colleagues. He is skilled at finding out what makes people tick and how they really want to live. Clients admire his talent for detecting even subtle assets or defects of a property, and his ability to solve problems creatively and sensitively. Ole knows business is about getting the details right and this is why there is no one you’d rather have in your corner when making a real estate move.
Ole’s local upbringing affords him an intimate knowledge of the neighbourhoods, cultures and buildings that make up our great city. He is a graduate of St. Michaels University School and the University of Victoria, from which he holds a Bachelor of Science degree. It is his education in urban planning, as well as his passion for design and architecture, that originally sparked his interest in real estate. Ole is also comfortable in a world of cultural, ethnic and economic diversity, having worked in South Korea for five years. In his free time, he loves exploring new destinations and spending time with his wife Genevieve. You might also find him training at the local gym, enjoying the sunny patios in Cook Street Village or planning his next renovation.
* The President’s Award is awarded to those representatives who’ve won a Silver or Gold MLS® Award in ten of the last thirteen years
* The Special Gold Award is awarded to those representatives who’ve won a Silver or Gold MLS® Award in five of the last seven years
Senior Rental Property Manager l New Business Development
Zana has brought her expert guidance to our Duttons clients since 2008, handling both New Business Development and leading our professional team of property managers. Her legal knowledge and expertise is invaluable and her deep knowledge of the Residential Tenancy Act enables Zana to guide our clients through complex property issues and maximize their property’s potential.
Zana holds licenses in both Property Management and Strata Management and understands the importance of superior tenant relations and how that translates to success for our property owners. Continually learning and keeping abreast of changes within the industry, Zana is always seeking more knowledge to impart to both our residents and property owners alike.
She is devoted to her chosen profession with more than 20 years experience in the business of real estate management. Clients know she works tirelessly on their behalf, bringing dedicated skill and passion to their property. She loves what she does and it is readily apparent to both our clients and their residents with every interaction.
Associate Broker | Director of Operations
Brian brings exceptional operational abilities to Duttons. Brian is licensed as an Associate Broker with the company and along with achieving his Broker’s license, he is licensed in Property Management and Strata. His organizational, time-management and communication skills help ensure the many complex details of our property portfolio are tracked. In a detail-oriented business, Brian’s skills are critical to ensure our property owner’s interests are well looked after.
Brian studied marketing at Camosun College and International Management at the University of Lethbridge but his travels and work experience abroad are what allowed him to gain an international perspective to business. Brian lived in France where he studied French and interned with a large corporation before returning to Canada to work in corporate communications and investor relations in Calgary. Finally, he obtained an internship at the Canadian Consulate in Seattle and worked in the treasury department of a Fortune 500 foreign exchange company in 2010 before joining Duttons.
Born and raised in Victoria, Brian also has an intimate knowledge of the city. A lifelong learner and detail-oriented, he is continually working to improve our systems for the benefit of our clients.
PM Office Manager l Maintenance Coordinator
Faye is Office Manager in the Property Management Division and is responsible for administration procedures, training and results. Faye has assisted the Property Managers in all of their administrative duties since 2009.
She has extensive experience in the Housing Department of the University of Victoria, as well as in Co-op Housing and hospitality. Faye’s experience with tenants and the housing industry enables her to bring high quality customer service to Duttons every day.
Faye understands the importance of tracking details. She assists in maximizing showing appointments for our clients’ properties by fielding inquiries quickly and is able to smoothly assist tenants through rental issues. Working closely with the Property Management team she has deep knowledge of strata properties and how they function.
Faye brings care and compassion to her work and helps organize the many details involved in successful property management. Most importantly, she is quietly able to develop and nourish relationships within the industry to the benefit of our clients.
Senior Accounts Manager
Cindy joined Duttons in 2007 and brings a strong background of accounting skills and management to the Company. During her tenure at Duttons, Cindy has streamlined our accounting systems and is focused on the security and confidentiality of client transactions, utilizing the newest online transfer technology available.
Cindy is responsible for delivering the timely financial reports clients require and works closely with local accountants on behalf of our clients living abroad. On the tenant side, Cindy maintains and handles the setup of our electronic tenant payment systems.
Having operated her own Property Management and Sales business for fifteen years prior to joining Duttons, Cindy is able to offer a high level of experience and expertise to both our clients and Duttons itself. Each day she skillfully answers client and tenant inquiries regarding their accounts. Above all, Cindy meticulously tracks the many financial details imperative to solid management and adds value to our property owners.
Rental Property Manager
Jared’s keen interest in 20th century art, architecture, and design gives him a genuine appreciation for the beautiful variety of homes in Victoria. You might catch him at local community music and theatrical events, as he is both people and community-oriented.
Jared joined Duttons in 2013. He is a licensed Rental Property Manager and brings his management experience, strong interpersonal skills, and community experience to the Duttons Property Management team.
Jared studied at the University of Victoria and has lived and worked in Victoria for over 20 years. Jared currently resides on the Saanich Peninsula with his wife and two children and has many rare insights into the different communities of Greater Victoria.
PM Operations Coordinator
Emma brings a background in Property Management and Customer Service to our team. She understands the importance of efficient communications and relationship-building, and how that translates into a higher level of service for our clients.
Holding a degree in Sociology from UVic shows in Emma’s ability to attentively listen to needs. She is able to deftly handle the fast-paced environment and swiftly find solutions to any operational bottlenecks. This efficiency is a crucial component in our ability to offer exceptional service. Expanding on those attributes and education is her previous experience in a Management and Leadership role.
Emma is effectively able to combine her skills and experience, coupled together with a positive outlook, to help ensure our clients and residents receive a level of professional service unsurpassed in our industry.
An appreciation of all things West Coast keeps Emma interested in surfing, camping and hiking outside the office.
Executive PM Assistant
Barb works closely with our Senior Property Manager and is responsible for setting up new Property Management clients. She is often your first point of contact introducing our PM services to interested owners, and brings a wealth of experience to her position. Working seamlessly alongside our Senior Manager on a daily basis helps ensures our clients are able to receive the highest level of service in the industry.
Many years of experience managing accounts in a Property Management firm has helped Barb excel in client relations. She understands the intricacies and holds valuable insight into the work involved in successfully managing property assets. Coupled with that, her prior experience owning and managing companies has provided a strong foundation for helping clients with their needs.
With a positive outlook in the office, Barb brings a warmth that is infectious. Wishing to enjoy all the outdoor activities the city of Victoria has to offer, you’ll usually find Barb spending free time working out with her Dragon Boat team.
Showing Coordinator
Courtney is the friendly voice you hear when calling the Property Management Division at Duttons. She is responsible for answering questions regarding rental properties, booking showings for applicants, processing applications, answering the phone and other office administration tasks. Courtney is well-organized, productive, reliable, with a high level of professionalism, as she assists in various daily operations. With experience in Customer Service since 2006, Courtney brings an infectious positivity and helping-hand to our team.
Courtney has lived in Victoria, BC since she was an infant. She knows and loves this city and is proud to call it her home. Courtney spends her free time with her fiancé, good friends and her two adorable cats.
Assistant Property Manager
As Property Manager Assistant Jean is a welcome addition to Duttons with her abundant positivity and radiant smile. With a background in real estate sales and residential tenancy in Toronto, Jean brings years of expertise and a fresh perspective to the Duttons Property Management division. She understands the importance of client and resident relationships and works hard to help each person realize their goals. Whether Jean is interacting with a resident wanting to find the perfect new home; or an owner, who needs security and peace of mind regarding their real estate investment, Jean works tirelessly to help people achieve these successful outcomes.
Jean has lived and worked in multiple Canadian cities and towns, in France as well as Houston, Texas. She has proven, established customer service skills that reinforce her ease in providing unforgettable assistance to clients. Her background in sales began with door-knocking, which has given her the tools to actively listen to people, deciphering their needs and wants. Volunteering for years at a retirement residence brought joy and passion to her life; Jean comfortably ensures that people are heard, appreciated and helped, creating strong community bonds that benefit our clients.
In her time away from Duttons Jean can be found enjoying the exquisite natural beauty of Canada’s West Coast. She has lived in, visited and experienced many places, but is happy to now call Victoria, BC her home.
Accounts Manager | Sales Conveyancing
Susanne has helped the company grow from its inception to present. She began with Barry and Lois with the founding of the company in 1995 and holds a wealth of knowledge in all things real estate.
Today Susanne skillfully handles Sales Conveyancing and acts as our Accounts Manager. She understands the importance of exceptional customer service and greets our clients from our Sales Reception daily. For our clients’ benefit she tracks the many details of a successful transaction, ensuring even the smallest details are handled diligently from the acceptance of an offer to completion of a sale.
Susanne is involved in all aspects of the Sales Team and coordinates between our clients and their lawyers/advisors. Over the years Susanne has earned the respect of the industry and a wealth of professional contacts. When not at Duttons, Susanne loves to travel.
Sales Coordinator | Receptionist
Jenny is invaluable as an Assistant to the Sales Team. She brings years of experience in real estate, having honed her skills as a key member of a real estate brokerage in Ontario. With Duttons since 2009, she is involved in preparing marketing materials for our properties, coordinating showings and tracking feedback from agent showings.
Most importantly, Jenny works diligently to ensure our team is well informed and has all of the materials they need to facilitate the successful marketing of a property.
Her background and experience have helped the Sales Team grow in efficiencies and provide our clients with an exceptional level of personalized service. In fact, both our clients and suppliers know how personable Jenny is, and how keen she is to help.
Away from Duttons, you might see Jenny cheering on our Royals hockey team.
Director of Marketing & Human Resources
With a background in real estate, office administration, human resources and marketing, Angela is an integral part of Duttons. As Director of Marketing she oversees marketing campaigns and branding techniques, from brainstorming ideas to implementing large-scale plans. As Director of Human Resources she oversees the recruiting, interviewing, and hiring of new staff; consults with the Leadership Team on strategic planning; and serves as a link between the organization’s management and its employees. Angela is thrilled to be a part of the Duttons family, whose mandate and vision is to support the community, helping to make Victoria a better place for all.
Angela supports the organizational design of the company, including nurturing collaborative relationships and associated practices. Duttons has implemented EOS®, the Entrepreneurial Operating System, which is a complete set of simple concepts and practical tools that have helped to improve the company culture, processes and overall operations. Angela is excited to master this simple way of operating, and to witness the systematic growth and success of Duttons.
Angela has a creative spirit and is a graduate of St. Michaels University School, has a Bachelor of Arts degree from the University of Victoria as well as a diploma in Interior Architecture from the International Academy of Design in Technology in Toronto. Angela currently lives on a homestead in rural West Saanich with her husband, two children, chickens; flower, herb and vegetable gardens; she also enjoys painting and singing.
REALTOR®
A Victoria resident for over 20 years, Chris grew up in Halifax and studied at Dalhousie University, Concordia, and the National Theatre School of Canada. Several years in the music industry then led to an extended sojourn as co-owner of one of Victoria’s best loved performance venues. Those years in the hyper-competitive hospitality industry gave Chris keen customer service and negotiating skills and trained him to stay cool under stress.
With a temperate Mediterranean climate unique in Canada and a broad range of housing that runs from Craftsman century homes to stylish modern condos, Victoria offers unmatched quality of life. The city caters to a culturally diverse mix of young professionals, growing families, and retirees, and Chris’s first-hand, street-level knowledge of the city’s distinctive neighbourhoods ensure he is uniquely placed to help newcomers and long-term residents alike find their niche.
Sellers will find Chris a patient listener who understands that selling a home is not only a major financial undertaking but almost always an emotional one as well. Although he believes no deal is a great deal unless all parties benefit, Chris is nevertheless a tireless advocate for the best interests of his clients: your goals will be his goals until those goals are achieved.
When not working with clients Chris treasures time spent with his wife and four children, ideally outdoors, and especially in their beloved Beacon Hill Park. He loves to read and is passionate about music and classic cinema. A long time meditator, he is committed to the precepts of honesty, temperance, and not causing harm. He has volunteered with Victoria Hospice and the James Bay Community Project and believes that in order to solve the big problems of the world it’s often best to start by serving our families, friends, and neighbours.
Company Founder
Lois Dutton
June 28, 1941 – October 19, 2019
Lois and her husband Barry founded Duttons & Co. Real Estate Ltd. in 1995. They soon became known as a local success story, delivering a brand of service based on integrity, dedication, fresh ideas, and exceptional results. For nearly 17 years they were responsible for the smooth operation of the Sales and Property Management divisions.
There are some people you never forget. Lois is one of these people. During her 35+ years in real estate, she became one of the most trusted and respected REALTORS® in Greater Victoria. She knew this city inside and out, and consistently won clients’ loyalty with her proven real estate expertise and thoughtful, innovative and consultative approach. In 2008 she received the Outstanding Achievement Award from the Victoria Real Estate Board for 20 consecutive years of MLS® Gold Awards.
Lois was an avid reader with a keen eye for trends, always keeping her finger on the pulse of the real estate market. In the many testimonials from the clients she served, Lois was often referred to as inspirational.
The entire Duttons extended family is forever grateful for Lois’ leadership, mentorship and kindness.
Company Founder
Barry and his wife Lois founded Duttons & Co. Real Estate Ltd. in 1995. They soon became known as a local success story, delivering a brand of service based on integrity, dedication, fresh ideas, and exceptional results. For nearly 17 years they were responsible for the smooth operation of the Sales and Property Management divisions before passing ownership responsibilities to David and Ole in 2012.
